Privacy Policy

1. Introduction

EZ Live Productions LLC ("we," "us," or "our") operates Show Caller at app.ezshowcaller.com. This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

By using Show Caller, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: Email address and password when you register
• Profile information: Your full name
• Show data: Show names, dates, venues, cue sheets, department notes, and room codes you create
• Payment information: Billing details collected and processed by Paddle (we do not store payment card data)

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, and actions taken within the app
• Device information: Browser type, operating system, and device type
• Log data: IP addresses, access times, and error logs collected by our hosting provider

2.3 Crew Member Data

Crew members who join shows via room code provide their name and selected department. This information is stored temporarily for the duration of the show session. Personal notes entered by crew members are stored only on their device (local storage) and are never transmitted to our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process payments and manage subscriptions
• Send transactional emails (account verification, password resets)
• Respond to support requests and communications
• Monitor and improve the performance and reliability of the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

4. Third-Party Services

We use the following third-party services to operate Show Caller. Each has its own privacy policy:

5. Data Storage and Security

Your data is stored on Supabase's infrastructure hosted in the United States (US East region). We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Row-level security policies enforcing access control at the database level
• Secure password hashing via Supabase Auth
• No storage of payment card data (handled entirely by Paddle)

While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your account and show data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

Show data (cue sheets, departments, notes) is retained indefinitely while your account is active, allowing you to reference past shows. You may delete individual shows or your entire account at any time.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain types of data processing

To exercise any of these rights, contact us at [email protected].

8. Cookies and Local Storage

Show Caller uses browser cookies and local storage for the following purposes:

• Authentication: Supabase stores your session token in local storage to keep you logged in
• Personal notes: Crew member notes are stored in local storage on their device only

We do not use tracking cookies or third-party advertising cookies.

9. Children's Privacy

Show Caller is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Oregon. Any disputes relating to this policy shall be subject to the jurisdiction of the courts of Oregon.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice within the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests, contact us at: